Operations management Decision making in the operations function /

By:

D.J. Henry

Language: Inglés Series: SeriePublication details: Pearson USA 1993Edition: 2Description: 839 Contine imagenes y graficos 19cm de ancho X 24cm de largoISBN:

0-07-911437-7

LOC classification:

Contents:

Contents Preface xii PART ONE INTRODUCTION 1. The Operations Function 3 2. Operations Strategy 30 3. Product Design 54 CASE STUDIES Sheldahl 76 FHE, Inc. 80 4 5 6 1 2 3 0 QUALITY MANAGEMENT AND CONTROL PART TWO 4. Managing Quality 89 5. Quality Control and Improvement 120 CASE STUDIES General Appliance Company 155 Bayfield Mud Company 159 Hank Kolb, Director, Quality Assurance 161 PART THREE PROCESS DESIGN 6. Process Selection 167 7. Service Operations Design 190 Supplement: Waiting Lines 209 8. Choice of Technology 219 Supplement: Financial Analysis 247 9. Process-Flow Analysis 255 Supplement: Simulation 277 10. Layout of Facilities 292 CASE STUDIES Benihana of Tokyo 329 Eastern Gear, Inc. 342 ix CONTENTS 349 Fasa Cler National Bank The Field Service Dession of DMI CAPACITY PLANNING AND SCHEDULING PARTYOUR Sent Advanced Methods 353 11. Forecasting 395 12. Facilities Decisions Sappe Trotsportation Method 391 432 13. Aggregate Planning 440 Syplmama Linear Programming 475 14. Scheduling Operations 491 13. Planning and Scheduling Projects 530 CAST STUDIES Merriwell Bag Company Game Cream Company Lawn King Inc 570 Werli fettal Abrasives 365 567 574 BEST PRACTICES PHOTO INSERT ALTINT INVENTORY MANAGEMENT 16. Independent-Demand Inventory Supplement: Advanced Models 17. Materials Requirements Planning 18. Just-in-Time Manufacturing 579 621 624 662 CAST STUDIES Shyton's Furniture Store 692 Consolidated Electric 693 Somhern Tero Distributor, Inc. 696 YousPlas, Inc. 704 US Stroller 709 WORK-FORCE MANAGEMENT PARTSAT 19. Managing the Work Force 20. Job Design 737 in Operations 719 21. Performance Measurement and Improvement 754 CASE STUDIES Southwestern Hanvr Houston State Bank Minnesosa Diversified Industries Donaldson Company 794 791 PART SEVEN GLOBALIZATION OF OPERATIONS 22. International Operations 803 APPENDIXES A Areas under the Standard Normal Probability Distribution 834 B Random Number Table 835 D Present-Value Factors for Annuities 837 Index 839 C Present-Value Factors for Future Single Payments 836

Summary: Preface This book is intended for the introductory course in production and op erations management offered by most schools of business administration and some schools of engineering. It may be used at either the undergrad. uate or introductory graduate level, and it addresses the accreditation re-quirements of the AACSB. FEATURES This book has several features which set it apart from others in the field, 1. Decisions in operations. In this text, the important decision respon-sibilities in operations are organized into five major decision cate gories-quality, process, capacity, inventory, and work force-each of which is the theme of a major part of the text. Each chapter within a part is devoted to one or more critical decisions topics, while manage ment concepts and quantitative analysis are treated as underlying dis ciplines supporting decision making. This is the first text to use this decision-making framework. 2. Functional emphasis. Operations is treated as a major functional area of business along with the marketing and finance functions. While other books recognize operations as a functional area of business, they do not always stress the management of the operations function rather, they tend to emphasize quantitative analysis or a planning and control ap proach to operations. As a result, students can become confused about the organizational importance of operations and the role of the opera tions function in a business enterprise. 3. The general business student. This text is written primarily for the general business student. For this audience, it is important to stress management decision making, responsibilities, and the relationship of operations to other business functions. The main chapters do not re quire prior preparation in quantitative analysis, the behavioral sciences, economics, or other underlying disciplines. For courses in which quan titative disciplines are taught, chapter supplements are provided. The chapter supplements generally treat more advanced quantitative meth ods, while the basic methods are included in the chapters themselves 4. Manufacturing and service industries. The manufacturing and service industries are presented together in a common conceptual framework. For each decision topic, the book provides a framework

Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Libro	CI Gustavo A. Madero 2	LCC	Available

Contents

Preface xii

PART ONE

INTRODUCTION

1. The Operations Function

3

2. Operations Strategy

30

3. Product Design

54

CASE STUDIES

Sheldahl

76

FHE, Inc.

80

4

5

6

1

2

3

0

QUALITY MANAGEMENT AND CONTROL

PART TWO

4. Managing Quality 89

5. Quality Control and Improvement

120

CASE STUDIES

General Appliance Company

155

Bayfield Mud Company 159

Hank Kolb, Director, Quality Assurance

161

PART THREE

PROCESS DESIGN

6. Process Selection

167

7. Service Operations Design

190

Supplement: Waiting Lines

209

8. Choice of Technology

219

Supplement: Financial Analysis

247

9. Process-Flow Analysis

255

Supplement: Simulation

277

10. Layout of Facilities

292

CASE STUDIES

Benihana of Tokyo

329

Eastern Gear, Inc.

342

ix
CONTENTS

349

Fasa Cler National Bank The Field Service Dession of DMI

CAPACITY PLANNING AND SCHEDULING

PARTYOUR

Sent Advanced Methods

353 11. Forecasting

395 12. Facilities Decisions

Sappe Trotsportation Method

391

432

13. Aggregate Planning 440

Syplmama Linear Programming

475

14. Scheduling Operations 491

13. Planning and Scheduling Projects

530

CAST STUDIES

Merriwell Bag Company

Game Cream Company

Lawn King Inc 570

Werli fettal Abrasives

365

567

574

BEST PRACTICES PHOTO INSERT

ALTINT

INVENTORY MANAGEMENT

16. Independent-Demand Inventory

Supplement: Advanced Models

17. Materials Requirements Planning

18. Just-in-Time Manufacturing

579

621

624

662

CAST STUDIES

Shyton's Furniture Store

692

Consolidated Electric 693

Somhern Tero Distributor, Inc.

696

YousPlas, Inc. 704

US Stroller 709

WORK-FORCE MANAGEMENT

PARTSAT

19. Managing the Work Force

20. Job Design

737

in Operations 719

21. Performance Measurement and Improvement 754

CASE STUDIES

Southwestern Hanvr

Houston State Bank

Minnesosa Diversified Industries

Donaldson Company 794

791

PART SEVEN

GLOBALIZATION OF OPERATIONS

22. International Operations 803

APPENDIXES

A Areas under the Standard Normal Probability

Distribution 834

B Random Number Table

835

D Present-Value Factors for Annuities

837

Index

839

C Present-Value Factors for Future Single Payments 836

Preface

This book is intended for the introductory course in production and op erations management offered by most schools of business administration and some schools of engineering. It may be used at either the undergrad. uate or introductory graduate level, and it addresses the accreditation re-quirements of the AACSB.

FEATURES

This book has several features which set it apart from others in the field,

1. Decisions in operations. In this text, the important decision respon-sibilities in operations are organized into five major decision cate gories-quality, process, capacity, inventory, and work force-each of which is the theme of a major part of the text. Each chapter within a part is devoted to one or more critical decisions topics, while manage ment concepts and quantitative analysis are treated as underlying dis ciplines supporting decision making. This is the first text to use this decision-making framework.

2. Functional emphasis. Operations is treated as a major functional area of business along with the marketing and finance functions. While other books recognize operations as a functional area of business, they do not always stress the management of the operations function rather, they tend to emphasize quantitative analysis or a planning and control ap proach to operations. As a result, students can become confused about the organizational importance of operations and the role of the opera tions function in a business enterprise.

3. The general business student. This text is written primarily for the general business student. For this audience, it is important to stress management decision making, responsibilities, and the relationship of operations to other business functions. The main chapters do not re quire prior preparation in quantitative analysis, the behavioral sciences, economics, or other underlying disciplines. For courses in which quan titative disciplines are taught, chapter supplements are provided. The chapter supplements generally treat more advanced quantitative meth

ods, while the basic methods are included in the chapters themselves 4. Manufacturing and service industries. The manufacturing and service industries are presented together in a common conceptual framework. For each decision topic, the book provides a framework

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