Operations management Decision making in the operations function /
D.J. Henry
Operations management Decision making in the operations function / - 2 - USA Pearson 1993 - 839 Contine imagenes y graficos 19cm de ancho X 24cm de largo - Serie .
Contents
Preface xii
PART ONE
INTRODUCTION
1. The Operations Function
3
2. Operations Strategy
30
3. Product Design
54
CASE STUDIES
Sheldahl
76
FHE, Inc.
80
4
5
6
1
2
3
0
QUALITY MANAGEMENT AND CONTROL
PART TWO
4. Managing Quality 89
5. Quality Control and Improvement
120
CASE STUDIES
General Appliance Company
155
Bayfield Mud Company 159
Hank Kolb, Director, Quality Assurance
161
PART THREE
PROCESS DESIGN
6. Process Selection
167
7. Service Operations Design
190
Supplement: Waiting Lines
209
8. Choice of Technology
219
Supplement: Financial Analysis
247
9. Process-Flow Analysis
255
Supplement: Simulation
277
10. Layout of Facilities
292
CASE STUDIES
Benihana of Tokyo
329
Eastern Gear, Inc.
342
ix
CONTENTS
349
Fasa Cler National Bank The Field Service Dession of DMI
CAPACITY PLANNING AND SCHEDULING
PARTYOUR
Sent Advanced Methods
353 11. Forecasting
395 12. Facilities Decisions
Sappe Trotsportation Method
391
432
13. Aggregate Planning 440
Syplmama Linear Programming
475
14. Scheduling Operations 491
13. Planning and Scheduling Projects
530
CAST STUDIES
Merriwell Bag Company
Game Cream Company
Lawn King Inc 570
Werli fettal Abrasives
365
567
574
BEST PRACTICES PHOTO INSERT
ALTINT
INVENTORY MANAGEMENT
16. Independent-Demand Inventory
Supplement: Advanced Models
17. Materials Requirements Planning
18. Just-in-Time Manufacturing
579
621
624
662
CAST STUDIES
Shyton's Furniture Store
692
Consolidated Electric 693
Somhern Tero Distributor, Inc.
696
YousPlas, Inc. 704
US Stroller 709
WORK-FORCE MANAGEMENT
PARTSAT
19. Managing the Work Force
20. Job Design
737
in Operations 719
21. Performance Measurement and Improvement 754
CASE STUDIES
Southwestern Hanvr
Houston State Bank
Minnesosa Diversified Industries
Donaldson Company 794
791
PART SEVEN
GLOBALIZATION OF OPERATIONS
22. International Operations 803
APPENDIXES
A Areas under the Standard Normal Probability
Distribution 834
B Random Number Table
835
D Present-Value Factors for Annuities
837
Index
839
C Present-Value Factors for Future Single Payments 836
Preface
This book is intended for the introductory course in production and op erations management offered by most schools of business administration and some schools of engineering. It may be used at either the undergrad. uate or introductory graduate level, and it addresses the accreditation re-quirements of the AACSB.
FEATURES
This book has several features which set it apart from others in the field,
1. Decisions in operations. In this text, the important decision respon-sibilities in operations are organized into five major decision cate gories-quality, process, capacity, inventory, and work force-each of which is the theme of a major part of the text. Each chapter within a part is devoted to one or more critical decisions topics, while manage ment concepts and quantitative analysis are treated as underlying dis ciplines supporting decision making. This is the first text to use this decision-making framework.
2. Functional emphasis. Operations is treated as a major functional area of business along with the marketing and finance functions. While other books recognize operations as a functional area of business, they do not always stress the management of the operations function rather, they tend to emphasize quantitative analysis or a planning and control ap proach to operations. As a result, students can become confused about the organizational importance of operations and the role of the opera tions function in a business enterprise.
3. The general business student. This text is written primarily for the general business student. For this audience, it is important to stress management decision making, responsibilities, and the relationship of operations to other business functions. The main chapters do not re quire prior preparation in quantitative analysis, the behavioral sciences, economics, or other underlying disciplines. For courses in which quan titative disciplines are taught, chapter supplements are provided. The chapter supplements generally treat more advanced quantitative meth
ods, while the basic methods are included in the chapters themselves 4. Manufacturing and service industries. The manufacturing and service industries are presented together in a common conceptual framework. For each decision topic, the book provides a framework
0-07-911437-7
LCC
Operations management Decision making in the operations function / - 2 - USA Pearson 1993 - 839 Contine imagenes y graficos 19cm de ancho X 24cm de largo - Serie .
Contents
Preface xii
PART ONE
INTRODUCTION
1. The Operations Function
3
2. Operations Strategy
30
3. Product Design
54
CASE STUDIES
Sheldahl
76
FHE, Inc.
80
4
5
6
1
2
3
0
QUALITY MANAGEMENT AND CONTROL
PART TWO
4. Managing Quality 89
5. Quality Control and Improvement
120
CASE STUDIES
General Appliance Company
155
Bayfield Mud Company 159
Hank Kolb, Director, Quality Assurance
161
PART THREE
PROCESS DESIGN
6. Process Selection
167
7. Service Operations Design
190
Supplement: Waiting Lines
209
8. Choice of Technology
219
Supplement: Financial Analysis
247
9. Process-Flow Analysis
255
Supplement: Simulation
277
10. Layout of Facilities
292
CASE STUDIES
Benihana of Tokyo
329
Eastern Gear, Inc.
342
ix
CONTENTS
349
Fasa Cler National Bank The Field Service Dession of DMI
CAPACITY PLANNING AND SCHEDULING
PARTYOUR
Sent Advanced Methods
353 11. Forecasting
395 12. Facilities Decisions
Sappe Trotsportation Method
391
432
13. Aggregate Planning 440
Syplmama Linear Programming
475
14. Scheduling Operations 491
13. Planning and Scheduling Projects
530
CAST STUDIES
Merriwell Bag Company
Game Cream Company
Lawn King Inc 570
Werli fettal Abrasives
365
567
574
BEST PRACTICES PHOTO INSERT
ALTINT
INVENTORY MANAGEMENT
16. Independent-Demand Inventory
Supplement: Advanced Models
17. Materials Requirements Planning
18. Just-in-Time Manufacturing
579
621
624
662
CAST STUDIES
Shyton's Furniture Store
692
Consolidated Electric 693
Somhern Tero Distributor, Inc.
696
YousPlas, Inc. 704
US Stroller 709
WORK-FORCE MANAGEMENT
PARTSAT
19. Managing the Work Force
20. Job Design
737
in Operations 719
21. Performance Measurement and Improvement 754
CASE STUDIES
Southwestern Hanvr
Houston State Bank
Minnesosa Diversified Industries
Donaldson Company 794
791
PART SEVEN
GLOBALIZATION OF OPERATIONS
22. International Operations 803
APPENDIXES
A Areas under the Standard Normal Probability
Distribution 834
B Random Number Table
835
D Present-Value Factors for Annuities
837
Index
839
C Present-Value Factors for Future Single Payments 836
Preface
This book is intended for the introductory course in production and op erations management offered by most schools of business administration and some schools of engineering. It may be used at either the undergrad. uate or introductory graduate level, and it addresses the accreditation re-quirements of the AACSB.
FEATURES
This book has several features which set it apart from others in the field,
1. Decisions in operations. In this text, the important decision respon-sibilities in operations are organized into five major decision cate gories-quality, process, capacity, inventory, and work force-each of which is the theme of a major part of the text. Each chapter within a part is devoted to one or more critical decisions topics, while manage ment concepts and quantitative analysis are treated as underlying dis ciplines supporting decision making. This is the first text to use this decision-making framework.
2. Functional emphasis. Operations is treated as a major functional area of business along with the marketing and finance functions. While other books recognize operations as a functional area of business, they do not always stress the management of the operations function rather, they tend to emphasize quantitative analysis or a planning and control ap proach to operations. As a result, students can become confused about the organizational importance of operations and the role of the opera tions function in a business enterprise.
3. The general business student. This text is written primarily for the general business student. For this audience, it is important to stress management decision making, responsibilities, and the relationship of operations to other business functions. The main chapters do not re quire prior preparation in quantitative analysis, the behavioral sciences, economics, or other underlying disciplines. For courses in which quan titative disciplines are taught, chapter supplements are provided. The chapter supplements generally treat more advanced quantitative meth
ods, while the basic methods are included in the chapters themselves 4. Manufacturing and service industries. The manufacturing and service industries are presented together in a common conceptual framework. For each decision topic, the book provides a framework
0-07-911437-7
LCC
