QUALITY PLANNING AND ANALYSIS   QUALITY PLANNING AND ANALYSIS 
J. M. JURAN Y FRANCK M. GRYNA 
 - NEW YORK, ST. LOUIS, SAN FRANCISCO, AUCKLAND, BOGOTA, CARACAS, LISBON, LONDON, MADRID, MEXICO CITY, MILAN, MONTREAL, NEW DELHI, SAN JUAN, SINGAPURE, SYDNEY, TOKYO, TORONTO  FRANK M. GRYNA