QUALITY PLANNING AND ANALYSIS  QUALITY PLANNING AND ANALYSIS 
J. M. JURAN Y FRANK M. GRYNA 
 - NEW YORK, ST. LOUIS, SAN FRANCISCO, AUCKLAND, BOGOTA, CARACAS, LISBON, LONDON, MADRID, MEXICO CITY, MILAN, MONTREAL, NEW DELHI, SAN JUAN, SINGAPORE, SYDNEY, TOKYO, TORONTO  FRANCK M. GRYNA