TY - GEN AU - D.J. Henry TI - Operations management Decision making in the operations function T2 - Serie SN - 0-07-911437-7 AV - LCC PY - 1993/// CY - USA PB - Pearson N1 - Contents Preface xii PART ONE INTRODUCTION 1. The Operations Function 3 2. Operations Strategy 30 3. Product Design 54 CASE STUDIES Sheldahl 76 FHE, Inc. 80 4 5 6 1 2 3 0 QUALITY MANAGEMENT AND CONTROL PART TWO 4. Managing Quality 89 5. Quality Control and Improvement 120 CASE STUDIES General Appliance Company 155 Bayfield Mud Company 159 Hank Kolb, Director, Quality Assurance 161 PART THREE PROCESS DESIGN 6. Process Selection 167 7. Service Operations Design 190 Supplement: Waiting Lines 209 8. Choice of Technology 219 Supplement: Financial Analysis 247 9. Process-Flow Analysis 255 Supplement: Simulation 277 10. Layout of Facilities 292 CASE STUDIES Benihana of Tokyo 329 Eastern Gear, Inc. 342 ix CONTENTS 349 Fasa Cler National Bank The Field Service Dession of DMI CAPACITY PLANNING AND SCHEDULING PARTYOUR Sent Advanced Methods 353 11. Forecasting 395 12. Facilities Decisions Sappe Trotsportation Method 391 432 13. Aggregate Planning 440 Syplmama Linear Programming 475 14. Scheduling Operations 491 13. Planning and Scheduling Projects 530 CAST STUDIES Merriwell Bag Company Game Cream Company Lawn King Inc 570 Werli fettal Abrasives 365 567 574 BEST PRACTICES PHOTO INSERT ALTINT INVENTORY MANAGEMENT 16. Independent-Demand Inventory Supplement: Advanced Models 17. Materials Requirements Planning 18. Just-in-Time Manufacturing 579 621 624 662 CAST STUDIES Shyton's Furniture Store 692 Consolidated Electric 693 Somhern Tero Distributor, Inc. 696 YousPlas, Inc. 704 US Stroller 709 WORK-FORCE MANAGEMENT PARTSAT 19. Managing the Work Force 20. Job Design 737 in Operations 719 21. Performance Measurement and Improvement 754 CASE STUDIES Southwestern Hanvr Houston State Bank Minnesosa Diversified Industries Donaldson Company 794 791 PART SEVEN GLOBALIZATION OF OPERATIONS 22. International Operations 803 APPENDIXES A Areas under the Standard Normal Probability Distribution 834 B Random Number Table 835 D Present-Value Factors for Annuities 837 Index 839 C Present-Value Factors for Future Single Payments 836; Ingeniería Industrial N2 - Preface This book is intended for the introductory course in production and op erations management offered by most schools of business administration and some schools of engineering. It may be used at either the undergrad. uate or introductory graduate level, and it addresses the accreditation re-quirements of the AACSB. FEATURES This book has several features which set it apart from others in the field, 1. Decisions in operations. In this text, the important decision respon-sibilities in operations are organized into five major decision cate gories-quality, process, capacity, inventory, and work force-each of which is the theme of a major part of the text. Each chapter within a part is devoted to one or more critical decisions topics, while manage ment concepts and quantitative analysis are treated as underlying dis ciplines supporting decision making. This is the first text to use this decision-making framework. 2. Functional emphasis. Operations is treated as a major functional area of business along with the marketing and finance functions. While other books recognize operations as a functional area of business, they do not always stress the management of the operations function rather, they tend to emphasize quantitative analysis or a planning and control ap proach to operations. As a result, students can become confused about the organizational importance of operations and the role of the opera tions function in a business enterprise. 3. The general business student. This text is written primarily for the general business student. For this audience, it is important to stress management decision making, responsibilities, and the relationship of operations to other business functions. The main chapters do not re quire prior preparation in quantitative analysis, the behavioral sciences, economics, or other underlying disciplines. For courses in which quan titative disciplines are taught, chapter supplements are provided. The chapter supplements generally treat more advanced quantitative meth ods, while the basic methods are included in the chapters themselves 4. Manufacturing and service industries. The manufacturing and service industries are presented together in a common conceptual framework. For each decision topic, the book provides a framework ER -